Google Integration

Before Concord CRM can start using the Google OAuth integration, you must set up a project in the Google API Console to obtain OAuth 2.0 credentials, set a redirect URI.

Because Concord CRM is a standalone self hosted crm application and is installed on your server and you are the data controller and responsible for processing all the data, you will need to configure additional config on the Google Developers Console page.

Create New Google Developers Console Project

  • Go to the Google API Console.
  • Click Create project, enter a name for example "Concord CRM", and click Create.

To enable your project's consent screen:

  • Open the Consent Screen page in the Google API Console.

  • If prompted, select the project you created previously.

  • Application name

    Enter a meaningful application name that will be displayed to users of the app.

  • Add your domain where you installed Concord CRM in the authorized domains section.

Create OAuth 2.0 Credentials

You need OAuth 2.0 credentials, including a client ID and client secret.

  • Go to the Credentials page.
  • Click Create credentials, then select OAuth client ID.

  • For "Application Type", chose Web Application.

  • Add Authorized redirect URI.

    In the Authorized redirect URIs, add your Concord CRM installation URL and append /google/callback, for example, https://crm.domain.com/google/callback.

You can retrieve your Google Redirect URI in Concord CRM Settings -> Integrations->Google

Check the image below for more information about the OAuth Client ID Configuration.

After the OAuth Client is created, copy the Client ID and Client Secret, as you will need to add them in Concord CRM later.

Enable Gmail API

  • Open the Library page in Google API Console.
  • From the projects list, select the project you created previously. (if not selected)
  • Click Enable APIs and Services.

This will take your to their API Library. Simply search for "Gmail" and choose the Gmail API.

Enable Calendar API

  • Open the Library page in Google API Console.
  • From the projects list, select the project you created previously. (if not selected)
  • Click Enable APIs and Services.

This will take your to their API Library. Simply search for "Calendar" and choose the Google Calendar API.

Add Client ID And Client Secret In Concord CRM

  • In Concord CRM, navigate to Settings -> Integrations->Microsoft.
  • Add the Client ID and Client Secret.
  • Save Settings.

App Verification

You may need to verify the Google application. It's your responsibility to ensure that the Project/App you created is verified.

When Concord CRM will try to authenticate e.q. email account, after you select your Google account, probably you will see a message “This app isn't verified“, the verification process is clearly explained by Google and all the steps how you can verify your app, as Concord CRM does not hold any data for your company, you will need to verify the application on your own.

If you don't want to verify the application click on Advanced then Go to App Name (unsafe) just to test this feature for your own account.

When Google asks for privacy policy URL, if you have a privacy policy for your main website, you can use this privacy policy or you can use Concord CRM privacy policy feature.

Scopes Access

When Concord CRM will try to authenticate e.q. email account, make sure to check the scopes marked on the screenshots below.

Troubleshooting

Server Error - 403 Forbidden

Sometimes, after linking your account through the calendar feature or adding it as an email account, you might face a 403 Forbidden Error just after the account authorization and redirection to Concord CRM.

This issue often occurs if your server's firewall is in place and is not set up correctly, like with mod_security rules.

In such situations, you should turn off the firewall either temporarily or permanently and attempt to connect the account again.